Tag ~customer experience

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The guide to great metrics: Productled principles

Bloomreach now valued at 22B continues to plant seeds of customer personalization

When to ditch that nightmare customer before they kill your startup

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Adobe acquires marketing workflow startup Workfront for 15B

EnquireLabs aims to pull back the curtain on consumer behavior

Leanplum acquired by Clevertap as retention marketing platforms consolidate

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How Growing Businesses Can Maintain Customer Relationships Like its Day One

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How Small Businesses Can Enhance the Customer Experience

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Why your startup shouldnt rush to 1 million in revenue

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4 ways to make DEI a key component of customer service and culture

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How Your BrickandMortar Business Can Remain Competitive in an Online World

NeuroID takes in fresh capital to combat fraud from all of our taps types and swipes

11 ways to make personalized shopping more effective and profitable

Segment CEO Peter Reinhardt is coming to TechCrunch Sessions: Enterprise to discuss customer experience management

Customer data startup Hightouch grabs third funding round in 12 months

Optimove raises 75M growth investment to manage customerled journeys at scale

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Is your products AI annoying people

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Freshworks raises 150M Series H on 35B valuation

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Will the 2020s be online advertisings holistic decade

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Get your product and customer success teams on the same page to improve net retention

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SAP continues to build out customer experience business with Emarsys acquisition

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4 ways founders can amplify revenue during hard times

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The Customer Is Always Right: Why Startups Should Pay Attention To CX Data

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Indianapolisbased Malomo raises 28 million to turn order tracking into a branded customer experience

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Grouparoo snares 3M seed to build open source customer data integration framework

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Leverage AI to optimize customer service outcomes

FullStory secures 25M to help companies spot issues in their apps and websites

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3 critical lessons I learned while scaling RingCentrals customer support team

techcrunch permalink enterprise tc customer data platforms customer experience

Yaguara nabs 72M seed to help ecommerce companies understand customers better

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Oto snags 53M seed to use AI to understand voice intonation

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Arena bags 14M Series A to build Discordlike communities for businesses

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Kahuna comes out of the gate with customer engagement platform

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6 Reasons Why Startups Should Use Chatbots

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Medallia acquires voicetotext specialist Voci Technologies for 59M

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Armed with experience insurtech MGAs are paving the way for insurtech 20

EasySend raises 555M for a nocode platform to build online interactions with customers

Defy Partners leads 3M round into sales intelligence platform Aircover

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How to Staff a Strong Culture on a Shoestring Budget

techcrunch permalink enterprise customer experience mergers and acquisitions qualtrics sap sapqualtrics deal silver lake

Qualtrics has 12B offer on the table to go private

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StepZen snares 8M seed to build data integration API

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3 Ways to Deliver a Better Customer Experience with AI

Collect and leverage zeroparty data to personalize marketing and drive growth

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Following acquisition Episerver rebrands as Optimizely

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SaaS needs to take a page out of the crypto playbook

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Leverage banking data to scale effectively and remain compliant

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Helping banks refine sales pitches and customer service Minneapolisbased Total Expert raises 52 million

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9 Business Moguls on How to Break Into a New Industry and Make it to the Top

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Upscribe raising 4M wants to drive subscriptionfirst DTC brand growth

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Tackling touchpoints on your customers path to purchase

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Adobes Customer Journey Analytics gets new experimentation options